Frequently asked questions
🧾 General Information
Q1: Who is Orange Bear TShirts?
Q1: Who is Orange Bear TShirts?
Orange Bear TShirts is an online apparel store offering unique, high-quality t-shirts. We partner with Printful, a leading print-on-demand service.
Q2: Where are your products made and shipped from?
Q2: Where are your products made and shipped from?
Our products are fulfilled by Printful, which has facilities in the USA, Canada, Mexico, Europe, and other locations worldwide. The fulfillment center used depends on your location and product availability.
Q3: How can I contact customer support?
Q3: How can I contact customer support?
For any inquiries, please reach out to us via our Contact Us page or email us at info@orangebeartshirts.com.
Frequently asked questions
👕 Products & Quality
Q4: What materials are your t-shirts made from?
Q4: What materials are your t-shirts made from?
Our t-shirts are sourced from reputable brands like Bella+Canvas, Gildan, and Next Level, ensuring soft, durable, and comfortable wear.
Q5: What printing methods do you use?
Q5: What printing methods do you use?
We utilize various printing techniques through Printful, including Direct-to-Garment (DTG), embroidery, sublimation, and all-over printing, depending on the design and product type.
Q6: How do you ensure product quality?
Q6: How do you ensure product quality?
Each product undergoes a 3-step quality check by Printful: graphics assessment, in-process monitoring, and a final inspection before shipping.
Frequently asked questions
📦 Orders & Shipping
Q7: How can I track my order?
Q7: How can I track my order?
Once your order is fulfilled, you'll receive a tracking link via email. You can also track your order on our Track Your Orderpage.
Q8: What are the shipping options and times?
Q8: What are the shipping options and times?
Shipping times vary based on your location and selected shipping method:
Domestic (USA & Canada): 5-6 business days after fulfillment.
International: 5–20 business days after fulfillment.
Q9: How much does shipping cost?
Q9: How much does shipping cost?
Shipping costs depend on the product and destination. You can view shipping rates during the checkout process.
Frequently asked questions
❌ Cancellations & Modifications
Q10: Can I cancel or modify my order?
Q10: Can I cancel or modify my order?
Once an order is submitted, it cannot be edited or canceled due to our automated fulfillment process. Please double-check your order details before confirming.
Frequently asked questions
🔁 Returns & Refunds
Q11: What is your return policy?
Q11: What is your return policy?
As our products are made to order, we do not accept returns or exchanges for size or color. However, if your item is defective or damaged, please contact us within 30 days of delivery for a replacement or refund. Photographic evidence may be required.
Q12: Where are returns sent?
Q12: Where are returns sent?
Returns are sent to the Printful facility that fulfilled your order. The specific return address will be provided during the return process.
Frequently asked questions
🌍 Sustainability & Packaging
Q13: Do you use sustainable practices?
Q13: Do you use sustainable practices?
Yes, Printful utilizes eco-friendly practices, including using post-consumer recycled packaging materials and sustainable printing methods.
Q14: What kind of packaging is used?
Q14: What kind of packaging is used?
Products are shipped in white-label packaging, often using recycled or compostable materials, ensuring minimal environmental impact.
Frequently asked questions
📏 Sizing & Care
Q15: How do I choose the right size?
Q15: How do I choose the right size?
Each product page includes a sizing chart. Please refer to it before placing your order to ensure the best fit.
Q16: How should I care for my t-shirt?
Q16: How should I care for my t-shirt?
To maintain print quality:
- Machine wash cold, inside-out, on a gentle cycle.
- Use mild detergent and avoid bleach.
- Tumble dry low or hang-dry.
- Do not iron directly on the print.
Frequently asked questions
🛡️ Order Issues
Q17: What if my order is lost or delayed?
Q17: What if my order is lost or delayed?
If your order hasn't arrived within 30 days of the estimated delivery date, please contact us. We'll investigate and offer a replacement or refund as appropriate.
Q18: What if I receive a defective item?
Q18: What if I receive a defective item?
If your item is defective or damaged, contact us within 30 days of delivery with a photo of the issue. We'll arrange for a replacement or refund.